Faqs

We process all orders within 1-2 business days. Delivery typically takes 3 to 7 working days depending on your city.

Yes, absolutely. We respect your privacy. All orders are delivered in plain, unmarked flyers or boxes with no mention of "intimates" or "underwear" on the outer label.

Due to hygiene and health standards, we cannot accept returns or exchanges on underwear. We recommend checking our size guide carefully before placing an order.

In the rare event that you receive a defective product, please contact us within 24 hours of delivery with photos of the damage. We will investigate and provide a replacement.

As soon as your order is dispatched, you will receive a tracking ID via SMS or Email. You can use this ID on our courier partner's website to see the live status of your shipment.